Status Update on TMA P2A #5

While the new content update has been released, our work to improve P2A never stopped.

If you encounter any issues not mentioned in this blog post or if you're experiencing problems that should have been resolved, please submit a ticket on our Discord.

As usual, a couple of reminders:

⚠️ Your progress is accurately recorded in our database. Even if your total might appear incorrect, you will not lose any accrued points. Keep gaming on.

⚠️ We do not have a dedicated support team, so responses might take some time, but we are reading each and every report you send. We are working to address this by introducing a new ticketing system and a public-facing bug resolution board.

Thank you for your understanding.

🛠️ Being fixed

• 🛠️ Website stat tracking and progress tracking of quests appear incorrect
  • Client events that are being sent to the backend for processing are being refactored to reduce the load on the backend event parser so that the website will update more frequently
    • This will reduce the time between data batches being ready for the website to poll for an update on stats to update the front-end
  • Event stream partitioning for handling the processing of quests is being worked on in the backend.
    • This will make the backend faster at processing the event stream
• 🛠️ Friends not appearing online
  • Some users are reporting that friends are occasionally not showing up online even if they are, we are looking into the matter
• 🛠️ New bug report and ticketing tools
  • We are testing new solutions to improve the funnel of bug reports and support tickets
  • We are aiming to integrate a publicly available dashboard where you'll be able to see the status of every bug report and feature request
• 🛠️ Ability to kick players from Teams
  • With Team battles looming Teams are looking to get rid of their lowest-performing members in the hopes of padding out their roster with higher-scoring individuals
  • Only the Team Founder will get the ability to kick as they are the only team member with a special role
  • Kicked players will be put on a 'Join Team Timeout' to prevent griefing
• 🛠️ Wallet linking issue resulting in players losing beta progress or VIP status 
  • We are investigating the cases and working on a solution to get player their VIP membership and their points back
• 🛠️ "I was there" Familiar is being integrated into the client 
  • The Familiar has been designed and implemented.
  • Adding it to the client is in the works.
  • Coming soon to anybody who was part of the P2A Day 1

🔎 Fixed but still tracking

• 🔎 Instances of VIP being purchased but not added to the account
  • All VIP purchases are going through, but sometimes the status is not displayed correctly
  • There appears to be an issue with a Wallet being linked to multiple accounts that can create this issue
  • If that’s your case, please fill out this form. Most of the requests have been fulfilled already.
• 🔎 Inability to purchase VIP passes
  • Some users reported issues with purchasing VIP passes. If that’s your case, please fill out this form. We have already refunded most of the requests.
• 🔎 Inventory or progress loss after linking your Epic Games Store account
  • Some users lost their inventory or progress after linking their Epic Games Store account to the Directive Games account. If this issue afflicts you, please fill out this form
  • We currently disabled the ability to link your DG account to your Epic Games Store account, but if for some reason you are a Closed Beta player who never linked it before and can’t access your old account and inventory, please send us a ticket
• 🔎 Points inconsistencies
  • We have found root cause of inconsistencies in total P2A points displayed in the users’ dashboards and pushed a fix
  • If you are still experiencing these issues after Monday, please use this form

✅ Fixed and deployed/ready to be deployed

• ✅ Nightcore bug where she stays invisible even after initiating attacks
  • This issue has been solved with the latest content update - see patch notes
• ✅ Quest reset is not in accordance with the timer
  • Some quests have been observed to reset with approximately 8hrs remaining before they are supposed to reset
  • Quests now reset at UTC +0 and do not follow the local time of individual players
• ✅ Apocalyptic Nightcore points not accounted for
  • Points have been correctly accounted for
• ✅ Match count does not appear to be tracking accurately - more than 20 matches completed and the leaderboard has not unlocked 
  • Battle Server was not being detected/correctly accounted for, resulting in discrepancies between recorded and displayed matches. The issue is now solved.
• ✅ On the dashboard, points earned by players are invisible if they are not yet on the leaderboard 
  • The UX now allows all players to see their points regardless of their presence on the Leaderboard
  • This issue has been solved with the latest content update - see patch notes
• ✅ The newsletter signup is missing from the Directive Games account signup form
  • The signup is now in there
• ✅ Player logins occasionally fail and stat updates slow
  • We have decided to scale up the Database instance from large to EXTRA large (doubling CPU and RAM)
  • The frequency of many issues such as login problems and score updates should be significantly reduced
• ✅ Asset points calculation
  • We have fixed an asset point value calculation error in which the points for held assets were counted and awarded multiple times
  • Unfortunately, the original fix accidentally excluded points gained from other sources, so we had to deploy a second fix. Now everything should work as intended, but if you are still noticing inconsistencies, please fill out this form
• ✅ Event logs potentially not being logged properly
  • We found instances of scores not being properly recorded, and while it has been dramatically reduced in frequency with the database upscaling, we are still looking into any new reports - if you notice anything, please send us a ticket
• ✅ Inconsistency between in-game and website kill counts, Match count not tracking accurately
  • These issues were related to how things are being handled on the backend
  • Working on improving the speed at which we deal with game events to improve consistency and reliability. Dramatically reduced the frequency with database upscaling, but if you notice anything, please send us a ticket
• ✅ Inventory does not display item images 
  • The issue has been fixed, and inventory now shows the images as intended
• ✅ Frequent crashes and disconnections
  • Fixed an issue that caused crashes and disconnections on the battle servers; matches should be much more stable now
• ✅ Notification for match found and waiting to start occasionally not showing up
  • The game now properly shows the notifications for a match being found and waiting to start a match
• ✅ Familiar store cards not showing the proper Urellium icon in the store
  • The store cards now properly store the proper icon
• ✅ The game is excessively zoomed in on ultra-wide displays
  • We have deployed a client hotfix that sorted this issue
• ✅ Discord authorization error 
  • Discord authorization now works correctly
  • You might be logged out from the website but once you log back in you’ll see that you are authorized
• ✅ Big Quests issues
  • Fixed a bug that allowed players to complete Big Quests in Custom Lobbies, gaining an unfair advantage. We solved the bug, and the exploit is no longer available
  • Progress was reset after the player completed a Big Quest and claimed its reward - fixed and not happening anymore
• ✅ Mid-match and queue disconnects
  • Fixed the vast majority of the issues that were being encountered on Day 1 of the P2A 
  • Still tracking down very infrequent occurrences of this - if you encounter this please send us a ticket to help speed up the process
• ✅ Website showing a black screen, refreshing does not fix
  • Fixed the root cause from our backend.
• ✅ Death Run Point Rewards Issues
  • Deployed modification of point value requirements to ensure that it is balanced with other point generation methods
  • During the fix, we created a new issue where players could collect points from Death Run without scoring at all. We have also deployed the fix for this issue that we inadvertently created. 
• ✅ Coalition Festival Map not in the ranked rotation
  • Added the map to rotation, enjoy.
• ✅ VIP entries on the website showing incorrect daily point values
  • Values have been corrected and double-checked all over the website.
  • If you see any inconsistencies flag them to your nearest community person with a Screen capture 
• ✅ Teams cannot be deleted once they've earned points 
  • We fixed the problem. Players can now disband a team regardless of the number of points it has.
• ✅ Riot Sandbrush points not coherent with the Loyalty Rewards
  • We have updated this and owners who minted it correctly received 3000 points
• ✅ Airdrop Milestone progress does not show anything until the first milestone is breached
  • Airdrop Milestone progress now shows incremental progress even in the first milestone
• ✅ Decimal numbers are used in the tracking of quest progress
  • Whole numbers are now used in the interests of clarity and tidiness